Privacy policy

Controller

Company

Flinex Solutions L.L.C.

Address

Malësia e Bunjajt 83, Sallabajë, Podujevo, Republic of Kosovo

Email: festimbu@gmail.com

Flinex Solutions L.L.C. is responsible for the personal data processed through this website.

We process personal data in accordance with applicable data protection law, including Kosovo Law No. 06/L-082 on the Protection of Personal Data and, where applicable, the EU General Data Protection Regulation (GDPR).

Website hosting

This website is hosted and delivered using Cloudflare. When you visit the website, Cloudflare may process technical information necessary to deliver and protect the site, such as your IP address, request information, browser or device information, and the date and time of the request.

Where the GDPR applies, this processing is based on our legitimate interest in providing a secure, reliable and efficient website (Art. 6(1)(f) GDPR).

Contacting us

The contact form on this website is currently not connected to a server or email service. Information entered into it is not transmitted to or stored by Flinex.

If you contact us by email, we process the information you provide, such as your name, company, email address and message, in order to respond to your enquiry and, where relevant, prepare an offer or enter into a business relationship.

Where the GDPR applies, the legal basis is Art. 6(1)(b) GDPR where the processing is necessary to take steps before entering into a contract, and otherwise Art. 6(1)(f) GDPR based on our legitimate interest in responding to business enquiries.

We currently use Gmail by Google for email communication.

How long we keep data

We keep personal data only for as long as it is needed for the purpose for which it was collected.

Enquiries that do not result in a business relationship are normally deleted within six months after the last communication, unless there is a legal reason to keep them longer.

Where a business relationship is established, relevant correspondence and records may be retained for as long as required for the project and applicable legal or accounting obligations.

Technical website data is retained by our hosting provider according to its applicable settings and policies.

Cookies and local storage

We do not use analytics, advertising pixels, heatmaps or tracking cookies.

The website stores your selected interface language in your browser’s local storage so that the site can remember your preference on future visits.

This information remains in your browser and is not used for advertising or tracking.

Service providers

We use the following providers where necessary to operate the website and communicate with visitors:

Some service providers may process data outside Kosovo or the European Economic Area. Where required by applicable data protection law, appropriate safeguards are used by those providers for international data transfers.

• Cloudflare — website hosting, delivery and security
• Google (Gmail) — email communication

Your rights

Depending on the applicable data protection law and the circumstances of the processing, you may have the right to request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Objection to certain processing
• Data portability, where applicable

To exercise your rights, contact us at festimbu@gmail.com.

You may also lodge a complaint with the Information and Privacy Agency of Kosovo or, where the GDPR applies, with the competent data protection authority.

Changes to this policy

We may update this Privacy Policy when our website, services or data-processing practices change.

The date at the top of this page shows when the policy was last updated.